Rate cards:
We give all customers a published rate card for network shipments to and from all destinations in UK and Ireland. We determine your charge based on pallet definition and service option. Charges cover shipments:

• from our Rugby warehouse, delivered anywhere in UK or Ireland; and
• from anywhere in UK and Ireland, delivered to our Rugby warehouse.

If a special price is agreed, we will confirm the price by email

and invoice that amount.

We have five different rate cards:

• Network 1-3 standard pallets: for 1-3 standard or industrial pallet shipments with a time definite service. Pricing depends on service, weight of pallet, with three different pallet sizes: full, half or quarter. The rate card has a full breakdown of all postcodes in the UK and Ireland, showing pricing zones and an indication of the transit time.
• Network 1-3 Euro pallets: for 1-3 Euro pallet shipments with a time definite service. Pricing depends on service, weight of pallet, with three different pallet sizes: full, half or quarter. The rate card has a full breakdown of all postcodes in the UK and Ireland, showing pricing zones and an indication of the transit time.
• Network+ Euro pallets: for more than 4 pallets (Euro pallets only) with a time definite service. Provides a discount over the network rate card for full pallets only.
• Network+ Standard pallets: for more than 4 pallets (standard / industrial pallets) with a time definite service. Provides a discount over the network rate card for full pallets only.
• Amazon: a special rate for deliveries to all Amazon Fulfilment Centres for shipments we book in via the Amazon Carrier Central system.

Invoices are raised weekly, in Euros, or in GBP if you prefer, and sent as a PDF email attachment. We offer customers three different invoice formats as shown in the table below:

Payment terms:
Exact Logistics offers customers a choice of two payment terms:

• for monthly payments, strictly 30 days, end of month
• for weekly payments, 6 weeks from date of invoice receipt by email.

Payment currencies:
We can invoice you in GBP or Euros whichever suits you best. We request that you send any GBP payments to our UK bank. You can make Euro payments to our German bank account.

Our liability for loss or damage is limited under both CMR and RHA Conditions of Carriage. We advise customers to arrange their own ‘goods in transit’ insurance providing appropriate cover.

• all domestic shipments accepted for carriage (and subcontract) are subject to Road Haulage Association (RHA) Conditions of Carriage 2009, a copy of which is available free on request;
• all international shipments are carried under CMR Terms & Conditions;
• we carry insurance covering our liability for loss of goods or damage to goods, (subject to the terms and limits of liability of applicable conditions of carriage).

Where a proof of delivery has been signed clean, we will not accept liability for any losses claimed. For our insurers to accept a claim the receiver of the goods must:

• amend (or ‘clause’) the delivery document;
• confirm receipt of the damaged goods; and
• show damage or shortage at the time of delivery.

You must notify us of the claim within 7 days.

It is the responsibility of the receiver to check that the freight received is in good condition. To allow the receiver time to check the freight our driver will wait for a reasonable period of time (10-15 minutes) to allow the receiver to check if the freight is in good condition.

Making a claim:
When we receive a claim we will ask you for the following information:

• evidence of the weight of the products your customer wishes to claim for;
• a copy of your customer’s sales invoice to their customer to determine value of goods (if carriage costs are included on the sales invoice, they can form part of the claim);
• evidence of the cost of goods to your customer if they have not been sold (i.e. a supplier’s invoice);
• clear photos of damage to goods; and
• estimate of possible salvage/residual value if goods can be salvaged or an estimate for repair if possible;
• This information will be passed to our insurers. We cannot process claims if you do not give us all of the information required.

Important information about claims:
If the receiver signs the delivery note or CMR without noting any damage you will need to supply a written explanation as to why the receiver failed to notice the damage if you subsequently want to make a claim.